Privacy Policy

Last Updated: March 3, 2026

TKB Studio LLC ("we," "us," or "our") operates Tension (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service. By accessing or using the Service, you agree to the terms of this Privacy Policy.

1. Information We Collect

1.1 Information You Provide Directly

• Account Information: When you create an account, we collect your email address, display name, and profile information. If you sign in through a third-party provider (e.g., Google, Apple), we receive basic profile information from that provider.
• Demographic Information: Gender and date of birth, which you may provide during account setup or profile configuration.
• User Content: Characters, stories, chat messages, and other content you create or submit through the Service.
• Profile Data: Avatar images, display names, preferences, and settings you configure.
• Payment Information: If you make purchases, payment processing is handled by third-party providers such as Stripe. These providers may collect payment and billing information in accordance with their own privacy policies. We do not directly store your credit card numbers or banking details.
• Communications: Information you provide when contacting us for support or feedback.

1.2 Information Collected Automatically

• Usage Data: Pages visited, features used, time spent on the Service, interaction patterns, and referring pages.
• Device Information: Device type, operating system, browser type, screen resolution, language settings, and a unique device identifier (Device ID) generated for your device.
• Location Data: Your country of access, determined automatically based on your IP address. We do not collect precise geolocation (e.g., GPS coordinates).
• Log Data: IP addresses, access times, and error logs.
• Local Storage: We use browser local storage and similar technologies to maintain your session, preferences, and chat history on your device.

1.3 Cookies and Tracking Technologies

We use cookies and similar technologies to maintain your session, remember your preferences, and improve the Service. You can manage cookie preferences through your browser settings, though disabling cookies may affect functionality.

2. How We Use Your Information

• Provide and Maintain the Service: To operate the Service, process your requests, deliver AI-generated responses, and maintain your account.
• Improve the Service: To analyze usage patterns, diagnose technical issues, and develop new features.
• Safety and Security: To detect and prevent fraud, abuse, and violations of our Terms of Service.
• Communications: To send important service updates, respond to your inquiries, and provide customer support.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.

3. AI-Generated Content

Our Service uses third-party AI models to generate character dialogue and story content. Please be aware:

• AI-generated content is inherently unpredictable and may occasionally produce inaccurate, unexpected, or inappropriate responses.
• We do not use your private chat conversations to train AI models.
• Chat messages are sent to third-party AI providers (such as Google and xAI) for the purpose of generating responses. These providers may have their own data handling practices.
• We recommend not sharing sensitive personal information (e.g., real addresses, financial details, identification numbers) within chat conversations.

4. Sensitive Data

We do not intentionally collect sensitive personal information such as government-issued identification numbers, financial account credentials, or biometric data.

5. Disclosure of Your Information

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With trusted third-party vendors who assist in operating the Service (e.g., hosting, analytics, payment processing, AI providers).
• Legal Requirements: When required by law, regulation, legal process, or governmental request.
• Safety and Protection: To protect the rights, property, or safety of TKB Studio LLC, our users, or the public.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
• With Your Consent: When you have given us explicit permission to share your information.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide the Service.

If you delete your account:

• General account data (profile, chat history, created content, usage data) is retained for up to 1 year after deletion, then permanently deleted or anonymized.
• Purchase and transaction records are retained for up to 5 years after deletion, as required for tax, accounting, and legal compliance purposes.
• Authentication credentials are deleted immediately upon account deletion.

We may also retain certain information as required by applicable law or for legitimate business purposes such as fraud prevention and dispute resolution.

7. Data Security

We implement reasonable technical and organizational measures to protect your information. However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.

8. Your Rights and Choices

• Access and Portability: You may request a copy of the personal data we hold about you.
• Correction: You may update or correct your account information at any time through the Service.
• Deletion: You may request deletion of your account and associated data.
• Opt-Out of Communications: You may opt out of promotional communications at any time.
• Cookie Management: You can control cookies through your browser settings.

9. Children's Privacy

The Service is strictly for users aged 18 and older. We do not knowingly collect personal information from anyone under the age of 18. If we become aware that we have collected data from a person under 18, we will take steps to delete that information promptly. If you believe a minor has provided us with personal information, please contact us immediately.

10. California Privacy Rights (CCPA)

If you are a California resident, you have the right to:

• Know what personal information we collect about you and how it is used.
• Request deletion of your personal information.
• Opt out of the sale of your personal information. We do not sell personal information.
• Not be discriminated against for exercising your privacy rights.

To exercise these rights, please contact us using the information below.

11. International Users

The Service is operated from the United States. If you access the Service from outside the United States, your information may be transferred to and processed in the United States, where data protection laws may differ from those in your jurisdiction. We may use service providers located in the United States and other jurisdictions to process your data. By using the Service, you consent to such transfers.

12. Do Not Track Signals

We do not currently respond to "Do Not Track" browser signals, as there is no industry-standard technology for recognizing such signals.

13. Third-Party Links

The Service may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing any information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page with a revised "Last Updated" date. Your continued use of the Service after changes are posted constitutes acceptance of the updated policy.

15. Contact Us